SERVPRO of Carbondale/Marion
1610 Adams Dr, Marion, Illinois, 62959
SERVPRO of Carbondale/Marion is widely recognized for their professional and thorough restoration work, especially after water or fire damage. Many customers appreciate the team's responsiveness and ability to handle stressful situations. However, there are notable complaints regarding communication, scheduling, and occasional oversights in cleaning. While many find them to be the gold standard, others have had frustrating experiences with project management and billing.
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Document everything and stay in close contact with the project manager to avoid scheduling confusion.
✓ What Works Well
- Fast response to emergencies
- Professional and knowledgeable crews
- Effective restoration results
✗ Areas to Improve
- Communication issues
- Inconsistent scheduling
- Occasional cleaning oversights
- How quickly can you respond to water damage?
- Do you work directly with insurance companies?
They made a stressful situation manageable
Great at mold remediation
Some projects had communication hiccups
- Category Home Services
- City Marion
- State Illinois
- Postcode 62959
- Country United States
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