SERVPRO of Rio Rancho/Sandoval County
1400 Barbara Loop SE, Suite D-7, Rio Rancho, New Mexico, 87124
Customers are generally satisfied with the mitigation work, often praising specific crew members for their professionalism. However, there are recurring complaints about billing transparency, lack of follow-up on estimates, and aggressive collection practices. It seems the field work is strong, but the office management needs work.
We analyze 77 public reviews for SERVPRO of Rio Rancho/Sandoval County using our data models and filter out spam to highlight only authentic feedback.
Get all estimates in writing immediately and follow up with the office manager if you don't hear back.
✓ What Works Well
- Prompt emergency response
- Professional and kind field staff
- Quality restoration work
✗ Areas to Improve
- Poor communication on estimates
- Aggressive billing/collections
- Inconsistent office management
- How much will this cost?
- Why haven't I received an estimate?
- Do you offer veteran discounts?
Field crew was spot on
Billing is a nightmare
Great work, poor office follow-up
- Category Home Services
- Neighborhood Rio Rancho
- City Rio Rancho
- State New Mexico
- Postcode 87124
- Country United States
