10631 White Rock Rd, Rancho Cordova, California, 95670
S&G Carpet receives mixed feedback, with many customers loving the product variety and the mobile showroom concept. While many praise the installation teams for being quick and skilled, others report significant frustration with the scheduling department and lack of follow-up. It seems like a hit-or-miss experience depending on the specific crew and office staff assigned. When things go right, it is a great experience, but communication gaps remain a recurring pain point.
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Get all scheduling and follow-up promises in writing, as phone communication can be unreliable.
✓ What Works Well
✗ Areas to Improve
The mobile showroom made choosing floors so easy.
Scheduling is a nightmare, they never call back.
Installers were professional and cleaned up well.