Shalimar (Norris) Mathis - State Farm Insurance Agent
108 Pasadena Dr, Suite 100, Lexington, Kentucky, 40503
Clients appreciate the detailed and patient service provided by the staff, especially Crystal and Parker. The agency is noted for being thorough and making sure clients understand their coverage. However, there are some significant complaints regarding billing issues and claim denials. The office is generally seen as helpful, but some users have had negative experiences.
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The staff is known for being very thorough during policy reviews.
✓ What Works Well
- Detailed explanations
- Patient staff
- Helpful service
✗ Areas to Improve
- Billing issues
- Claim denials
- Communication problems
- What does my policy cover?
- Can you help me with a claim?
Very helpful and kind
Thorough explanations
Some issues with billing
- Category Financial Services
- City Lexington
- State Kentucky
- Postcode 40503
- Country United States
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