Shan L. Cheng, M.D.
8051 S Emerson Ave, Suite 200, Indianapolis, Indiana, 46237
Dr. Shan L. Cheng is widely praised for his deep knowledge and empathetic approach to complex GI issues. Patients feel he is a great communicator who genuinely cares about their quality of life. However, there are recurring complaints about the office staff and nurses being rude or difficult to reach, which can make scheduling or getting urgent help a struggle.
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✓ What Works Well
- Dr. Cheng is highly knowledgeable and empathetic
- Effective treatment plans for chronic conditions
- Good bedside manner
✗ Areas to Improve
- Difficult to reach nursing staff
- Long wait times for follow-up appointments
- Inconsistent front office professionalism
- How do I get a faster follow-up appointment?
- Why is it so hard to reach the nurse?
- Is Dr. Cheng accepting new patients?
Dr. Cheng is a lifesaver, but the office staff makes it hard to get help.
He listens and explains things in plain English.
Great doctor, but be prepared to wait for a return call.
- Category Health & Medical
- City Indianapolis
- State Indiana
- Postcode 46237
- Country United States
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