Sheila Pongnon, MD
60 N Madison Ave, Spring Valley, New York, 10977
This practice receives mixed reviews. Many patients appreciate the doctors' kindness and the comfortable environment they create. However, there are recurring complaints about administrative issues, including long wait times, difficulty scheduling, and poor communication. Some patients feel that the office is impersonal and that follow-up care is lacking, leading to frustration for those seeking consistent support.
Be prepared for potential scheduling delays and follow up proactively if you don't hear back from the office.
✓ What Works Well
- Doctors are kind and attentive
- Comfortable and welcoming environment
- Helpful and knowledgeable staff
✗ Areas to Improve
- Long wait times for appointments
- Difficulty scheduling and rescheduling
- Poor administrative communication
- Are they accepting new patients?
- How can I get a faster response for urgent issues?
The doctors are great, but the admin side is frustrating.
Wait times are too long; they need better scheduling.
I felt heard and cared for during my visit.
- Category Health & Medical
- City Spring Valley
- State New York
- Postcode 10977
- Country United States
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