About
Customers generally appreciate the friendly and knowledgeable staff at Shopko Optical. Many highlight the quick service and helpfulness in frame selection. However, there are recurring complaints about billing transparency, long wait times for appointments, and occasional issues with product quality or follow-up communication.
Review Summary
20
Most Relevant
19
Newest
20
Highest
18
Lowest
Total Reviews Analyzed: 77
Performance Scores
Variety & Stock
80/100
Crowd Management
75/100
Pro Tip
Always double-check your insurance coverage and out-of-pocket costs before finalizing your order.
Same-day contact trials
Wide price point range
Pros & Cons
✓ Pros
- Friendly and helpful staff
- Quick and efficient eye exams
- Clean and organized store environment
✗ Cons
- Billing and insurance transparency issues
- Long wait times for appointments
- Inconsistent follow-up communication
Frequently Asked Questions
- Do you accept my vision insurance?
- How long does it take to get my glasses?
User Feedback
Wendy is an asset, she treated us like family.
Great service, but the billing process is confusing.
Quick exam, but frame selection could be wider.
Location Details
Street: 1210 12th Ave
Neighborhood: Grafton
City:
Grafton
State:
Wisconsin
Postcode: 53024
Country:
United States
Coordinates: 43.3196, -87.9514
Location
1210 12th Ave, Grafton, WI 53024
Quick Info
| Category | Retail & Malls |
| City | Grafton |
| State | Wisconsin |
| Postcode | 53024 |
| Country | United States |
| Authenticity | 89/100 |
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