Shoreline Medical and Dental Clinic (ICHS) - International Community Health Services
16549 Aurora Ave N, Shoreline, Washington, 98133
Patients generally praise the medical providers for their compassion and expertise, often highlighting specific doctors who take time to listen. However, the front desk and administrative staff frequently receive complaints for being rude, dismissive, or inefficient. While the clinical care is often described as top-notch, the administrative hurdles and communication issues create a frustrating experience for many. It is a mixed bag where the medical quality is spot on, but the office management needs a serious overhaul.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble reaching the front desk, try visiting in person or using the patient portal for non-urgent requests.
✓ What Works Well
- Compassionate and knowledgeable medical providers
- Accessible care with sliding scale options
- Clean and well-equipped facility
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Poor communication and referral management
- Long wait times for phone support
- How do I fix a referral error?
- Why is it so hard to reach the front desk by phone?
- Are the sliding scale programs still available?
Medical staff is great, but the front desk is a nightmare.
They really care about patients regardless of insurance status.
Administrative errors are causing unnecessary stress.
- Category Health & Medical
- City Shoreline
- State Washington
- Postcode 98133
- Country United States
readers daily.