SightMD Harrison
450 Mamaroneck Ave, Suite 402, Harrison, New York, 10528
This practice is frequently described as a 'factory' by patients who feel the high volume of appointments leads to long wait times and impersonal service. While the doctors themselves are often praised for their clinical brilliance and expertise, the administrative side—specifically the call center and front desk—is a major source of frustration. Patients report difficulty getting through on the phone, scheduling errors, and a lack of personal touch during check-in.
Try to schedule your appointment for the very first slot of the day to minimize the impact of the office's notorious wait times.
✓ What Works Well
- Highly skilled and knowledgeable doctors
- Thorough eye examinations
- Clean and well-equipped facility
✗ Areas to Improve
- Long wait times and assembly-line feel
- Difficult to reach the office via phone
- Disorganized front desk and scheduling issues
- Why is it so hard to get a human on the phone?
- Is there a way to avoid the long wait times in the waiting room?
The doctors are great, but the office management is a total mess.
It feels like a factory; you're just a number here.
Great clinical care, but be prepared to wait and deal with poor communication.
- Category Health & Medical
- City Harrison
- State New York
- Postcode 10528
- Country United States
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