SIHF Healthcare - Charleston
626 W Lincoln Ave, Charleston, Illinois, 61920
This clinic is highly regarded for its compassionate and thorough providers, with many patients feeling truly heard and cared for. However, there are recurring complaints about administrative issues, including last-minute cancellations and rude front-desk staff. While the medical care is generally seen as excellent, the administrative side can be a source of significant frustration.
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✓ What Works Well
- Compassionate and thorough doctors
- Non-judgmental care
- Good patient-provider relationships
✗ Areas to Improve
- Last-minute cancellations
- Rude front-desk staff
- Inconsistent communication
- Why was my appointment cancelled?
- Are they accepting new patients?
Dr. Marciano is amazing
Great care, but the front desk can be rude
Best practice I have attended
- Category Health & Medical
- City Charleston
- State Illinois
- Postcode 61920
- Country United States
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