SIHF Healthcare - Collinsville
1215 Vandalia St, Collinsville, Illinois, 62234
Patients generally love the doctors here, often describing them as caring, thorough, and professional. However, the administrative side of the practice is a major pain point. Patients frequently report difficulty reaching the office by phone, long wait times for appointments, and frustration with the front desk staff's communication.
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Use the online patient portal for non-urgent communication, as the phone lines are notoriously difficult to get through.
✓ What Works Well
- Highly skilled and caring doctors
- Thorough medical examinations
- Professional clinical staff
✗ Areas to Improve
- Extremely difficult to reach by phone
- Poor administrative communication
- Long wait times for appointments
- Why can't I get anyone to answer the phone?
- How do I get my prescription refilled?
The doctors are great, but the office staff is a nightmare.
I love my doctor, but I can never get an appointment.
Great care, but the admin side is completely incompetent.
- Category Health & Medical
- City Collinsville
- State Illinois
- Postcode 62234
- Country United States
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