SIHF Healthcare - Granite City
2166 Madison Ave, Granite City, Illinois, 62040
This clinic has a dedicated group of patients who love their doctors, particularly Dr. Anderson and Dr. Sharma. They are praised for their compassion and medical knowledge. On the flip side, the office staff is frequently criticized for being rude, unhelpful, and difficult to reach. Long hold times and communication breakdowns are common themes.
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If you have an urgent issue, try visiting the office in person rather than calling, as the phone system is often a bottleneck.
✓ What Works Well
- Compassionate and knowledgeable doctors
- Clean facility
- Strong patient-doctor relationships
✗ Areas to Improve
- Extremely long phone hold times
- Rude and dismissive front desk staff
- Difficulty with prescription refills
- Why is it impossible to reach someone by phone?
- How do I get my prescription refilled?
The doctors are amazing, but the staff is a disaster.
I love my doctor, but I'm considering leaving because of the admin.
Great care, but the phone system is broken.
- Category Health & Medical
- City Granite City
- State Illinois
- Postcode 62040
- Country United States
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