SIHF Healthcare - Mattoon
911 Remington Rd, Suite B, Mattoon, Illinois, 61938
This clinic has a very polarized reputation. Many patients adore specific providers like Christa Metzelaars, praising her thoroughness and empathy. However, there are significant complaints regarding administrative issues, such as difficulty reaching the office by phone, billing errors, and inconsistent care. It seems to be a place where the quality of your experience depends heavily on which provider you see.
We analyze 65 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you find a provider you like, stick with them, but be prepared to be your own advocate for administrative tasks.
✓ What Works Well
- Caring and thorough providers
- Family-oriented atmosphere
- Good referral system
✗ Areas to Improve
- Poor phone communication
- Inconsistent administrative support
- Billing and prescription issues
- Why is it so hard to get a callback?
- Are they accepting new patients?
Christa is the best provider I have ever seen
Mattoon office never answers the phone
Great care, but the system is broken
- Category Health & Medical
- City Mattoon
- State Illinois
- Postcode 61938
- Country United States
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