Silver Pine Medical Group
31225 23 Mile Rd, New Baltimore, Michigan, 48047
Patients generally love the doctors here, noting they are thorough, caring, and truly listen to concerns. The medical expertise is spot on, making people feel like they have a real partner in their health. However, the administrative side is a major pain point. Getting a live person on the phone is a struggle, and long wait times in the office are common.
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Try using the patient portal for non-urgent requests to avoid the phone queue.
✓ What Works Well
- Doctors are attentive and compassionate
- High quality medical advice
- Patients feel heard and valued
✗ Areas to Improve
- Difficult to reach by phone
- Long wait times in office
- Administrative infrastructure issues
- Why is it so hard to get a human on the phone?
- Are the wait times always this long?
Doctors are great but the front office needs help
Wait times are frustrating
Care is worth the administrative headache
- Category Health & Medical
- City New Baltimore
- State Michigan
- Postcode 48047
- Country United States
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