Simply Orthodontics Holliston
403 Washington St, Holliston, Massachusetts, 01746
The clinical care at Simply Orthodontics is generally well-regarded, with many parents and patients praising the results and the kindness of the doctors. However, the administrative side of the practice is a major pain point for many. Frequent complaints about billing errors, rude front-desk staff, and poor communication suggest that while the orthodontists are skilled, the office management is struggling.
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Document every payment and insurance communication, as the office has a history of billing disputes.
✓ What Works Well
- Excellent orthodontic results
- Kind and patient doctors
- Trans-friendly environment
✗ Areas to Improve
- Rude front-desk staff
- Persistent billing and insurance issues
- Poor communication regarding appointments
- Why am I being billed for a balance that is already paid?
- Why was my appointment cancelled without notice?
Great results, but the front office is a nightmare.
They really care about the kids' smiles.
Billing is a constant battle.
- Category Health & Medical
- City Holliston
- State Massachusetts
- Postcode 01746
- Country United States
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