SIU Credit Union
2809 Outer Dr, Marion, Illinois, 62959
This credit union is widely praised for its exceptional customer service, particularly regarding auto loans and mortgage refinancing. Many members highlight the patience and professionalism of the staff, often naming specific loan officers who went above and beyond. While there are some complaints about phone accessibility and occasional policy frustrations, the overall sentiment is that they provide a high level of care and support to their members.
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If you're looking for a loan, ask for a specific loan officer; they are often praised for their dedication.
✓ What Works Well
- Exceptional customer service
- Great auto loan support
- Personalized financial advice
✗ Areas to Improve
- Difficult to reach by phone
- Occasional policy frustrations
- Long wait times
- How do I refinance my car?
- Can you help with a mortgage?
Staff is spot on and very helpful.
They treat you like family.
Great bang for the buck on loan rates.
- Category Financial Services
- City Marion
- State Illinois
- Postcode 62959
- Country United States
readers daily.