SIU Credit Union
395 N Giant City Rd, Carbondale, Illinois, 62902
This branch is highly regarded for its mortgage and loan services, with many members praising the professionalism and responsiveness of the staff. Customers often feel well-supported during complex financial processes. However, there are some recurring complaints about phone accessibility and occasional technical issues with the app. Overall, it is seen as a reliable and caring institution, especially for those who value personalized service.
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If you're applying for a mortgage, ask for a specific loan officer; they are often praised for their guidance.
✓ What Works Well
- Professional and responsive staff
- Great mortgage support
- Personalized service
✗ Areas to Improve
- Difficult to reach by phone
- Occasional app issues
- Long wait times
- How do I apply for a mortgage?
- Can you help with fraud issues?
Staff is spot on and very helpful.
They make complex processes feel easy.
Great bang for the buck on loan rates.
- Category Financial Services
- City Carbondale
- State Illinois
- Postcode 62902
- Country United States
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