1217 W Main St, Carbondale, Illinois, 62901
This branch is generally well-regarded for its friendly and helpful staff, with many members praising the personalized service they receive. Customers often feel well-supported during loan processes and fraud resolution. However, there are some recurring complaints about phone accessibility, app issues, and occasional policy frustrations. Overall, it is seen as a reliable and caring institution, especially for those who value personalized service.
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If you're having trouble with the app, visit the branch; the staff is often able to resolve tech issues quickly.
✓ What Works Well
✗ Areas to Improve
Staff is spot on and very helpful.
They make complex processes feel easy.
Great bang for the buck on loan rates.