SIU Credit Union
1217 W Main St, Carbondale, Illinois, 62901
This branch is generally well-regarded for its friendly and helpful staff, with many members praising the personalized service they receive. Customers often feel well-supported during loan processes and fraud resolution. However, there are some recurring complaints about phone accessibility, app issues, and occasional policy frustrations. Overall, it is seen as a reliable and caring institution, especially for those who value personalized service.
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If you're having trouble with the app, visit the branch; the staff is often able to resolve tech issues quickly.
✓ What Works Well
- Friendly and helpful staff
- Great loan support
- Personalized service
✗ Areas to Improve
- Difficult to reach by phone
- Occasional app issues
- Policy frustrations
- How do I resolve fraud issues?
- Can you help with a loan?
Staff is spot on and very helpful.
They make complex processes feel easy.
Great bang for the buck on loan rates.
- Category Financial Services
- City Carbondale
- State Illinois
- Postcode 62901
- Country United States
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