Skin and Cancer Institute - Lake Havasu
1840 Mesquite Ave, Suite C, Lake Havasu City, Arizona, 86403
Patients generally praise the medical staff for being thorough and professional during skin screenings. However, the administrative side is a major pain point, with many complaints about billing, long wait times, and poor communication. While the clinical care is often described as top-notch, the front-office experience feels like a real letdown for many. It is a classic case of great doctors hampered by a messy office system.
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Check your billing statements carefully, as some patients report unexpected charges for routine procedures.
✓ What Works Well
- Thorough skin cancer screenings
- Friendly and knowledgeable medical providers
- Efficient clinical exams
✗ Areas to Improve
- Frustrating billing and insurance communication
- Long wait times in the lobby
- Inconsistent administrative staff
- Why am I being charged for a no-show fee?
- Why is there a new policy for credit cards on file?
Clinical care is spot on, but the front desk needs a serious overhaul.
Don't expect a quick resolution if you have billing questions.
The doctors are great, but the office management is a total headache.
- Category Health & Medical
- City Lake Havasu City
- State Arizona
- Postcode 86403
- Country United States
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