Skylands Medical Group - Andover
33 Newton Sparta Rd, Suite 1, Newton, New Jersey, 07860
Skylands Medical Group in Andover is generally well-regarded for its medical providers, particularly Dr. Jennifer Horn and Danielle Fortini, who are praised for their thoroughness and compassionate bedside manner. However, the practice is plagued by significant administrative issues, including rude front desk staff, long wait times, and difficulty with phone communication.
We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The clinical care is excellent, but be prepared for a frustrating administrative experience.
✓ What Works Well
- Compassionate and thorough doctors
- Professional clinical care
- Good patient-doctor rapport
✗ Areas to Improve
- Rude front desk staff
- Long wait times
- Poor phone communication
- Why is the front desk so rude?
- How do I get a call back?
Great doctors, but the office staff is a nightmare.
I love my doctor, but the wait is too long.
Professional and caring providers.
- Category Health & Medical
- City Newton
- State New Jersey
- Postcode 07860
- Country United States
readers daily.