sleeptech | cpap and oxygen therapy
9300 NE Vancouver Mall Dr, #203, Vancouver, Washington, 98662
This company faces significant criticism regarding its administrative and customer service operations. While individual staff members like Barbara and Victoria receive praise for their knowledge and patience, the overall experience is marred by long hold times, unreturned calls, and billing confusion. Many patients feel frustrated by the difficulty in reaching someone for support or supplies. It is a place where the clinical staff is often appreciated, but the business side of the operation is frequently described as a nightmare.
We analyze 78 public reviews for sleeptech | cpap and oxygen therapy using our data models and filter out spam to highlight only authentic feedback.
If you have trouble reaching the call center, try visiting the office in person for urgent supply or billing issues.
✓ What Works Well
- Knowledgeable and patient clinical staff
- Helpful mask fitting sessions
- Professional in-office interactions
✗ Areas to Improve
- Extremely long phone hold times
- Poor administrative communication
- Billing and insurance errors
- How do I reorder supplies?
- Why is my bill so high?
- Can I speak to someone in the office directly?
The clinical staff is great, but the call center is a disaster.
I've been waiting months for my equipment.
Billing is confusing and unhelpful.
- Category Health & Medical
- City Vancouver
- State Washington
- Postcode 98662
- Country United States
