Smart Eye Care
824 Stillwater Ave, Bangor, Maine, 04401
Smart Eye Care is a long-standing practice with many loyal patients who appreciate the expertise of doctors like Dr. Gladstone and Dr. Neron. However, recent reviews highlight significant issues with customer service, billing, and lab quality. While the clinical care is often described as excellent, the administrative and optical departments frequently cause frustration for patients, leading to a mixed reputation.
We analyze 78 public reviews for Smart Eye Care using our data models and filter out spam to highlight only authentic feedback.
Verify your insurance coverage directly with your provider before your appointment, even if the office says they accept it.
✓ What Works Well
- Highly knowledgeable optometrists
- Modern diagnostic equipment
- Long-term patient trust
✗ Areas to Improve
- Poor customer service in optical
- Billing and insurance errors
- Inconsistent lab quality for glasses
- Do you accept my insurance?
- Why are my glasses taking so long?
- Can I get a copy of my PD measurement?
The doctors are great, but the optical department is a mess.
I've been a patient for 30 years, but the service has gone downhill.
Great eye exams, but I'll buy my glasses elsewhere.
- Category Health & Medical
- City Bangor
- State Maine
- Postcode 04401
- Country United States
