SMASA - Sports Medicine Associates of San Antonio (Orthopedics) at Medical Center
21 Spurs Ln, Suite 300, San Antonio, Texas, 78240
Patients consistently highlight the high-quality surgical outcomes and expertise of the orthopedic surgeons at SMASA. The clinical staff is often described as professional and caring. Conversely, the administrative team faces heavy criticism for poor communication, difficulty in reaching staff by phone, and billing errors. While the medical care is a real bang for the buck, the front-end experience is a major pain point.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Bring your own MRI/X-ray copies to avoid unnecessary repeat imaging and potential billing disputes.
✓ What Works Well
- Highly skilled surgeons with great outcomes
- Efficient paperless check-in process
- Professional and knowledgeable clinical staff
✗ Areas to Improve
- Incompetent administrative staff regarding paperwork
- Difficult to reach by phone
- Overcrowded waiting rooms
- Why is it so hard to get a call back from the office?
- Are the surgeons too quick to recommend surgery?
The doctors are top-tier, but the office staff is a disaster.
Great surgical results, but prepare for a headache with the paperwork.
The AI phone system is a major frustration.
- Category Health & Medical
- City San Antonio
- State Texas
- Postcode 78240
- Country United States
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