21 Spurs Ln, Suite 300, San Antonio, Texas, 78240
Patients consistently highlight the high-quality surgical outcomes and expertise of the orthopedic surgeons at SMASA. The clinical staff is often described as professional and caring. Conversely, the administrative team faces heavy criticism for poor communication, difficulty in reaching staff by phone, and billing errors. While the medical care is a real bang for the buck, the front-end experience is a major pain point.
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Bring your own MRI/X-ray copies to avoid unnecessary repeat imaging and potential billing disputes.
✓ What Works Well
✗ Areas to Improve
The doctors are top-tier, but the office staff is a disaster.
Great surgical results, but prepare for a headache with the paperwork.
The AI phone system is a major frustration.