1645 Lakeland Hills Blvd, Lakeland, Florida, 33805
Patients generally praise Dr. Paul for his thoroughness and gentle bedside manner, often highlighting his ability to explain procedures clearly. While many find the office environment relaxing and professional, there is a recurring issue regarding the front desk staff's communication and handling of billing or administrative disputes. Some users feel the office is not well-equipped to handle specific patient needs or insurance complexities. Overall, the clinical care is viewed as top-notch, but administrative friction can sour the experience.
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Always verify your insurance coverage and out-of-pocket estimates with the front desk before starting any major procedure.
✓ What Works Well
✗ Areas to Improve
Dr. Paul is a great dentist who really cares about his patients.
The office manager needs better training in customer service.
Great clinical work, but the front office is a headache.