Smile Cascade
4505 Cascade Rd SE, Grand Rapids, Michigan, 49546
Smile Cascade is generally well-regarded for its kid-friendly atmosphere and friendly staff. Many parents appreciate the TVs and game areas that help keep children calm. However, there are recurring complaints about administrative issues, including long hold times, appointment cancellations, and billing transparency. The quality of care is often praised, but the administrative side needs improvement.
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They have TVs on the ceiling to keep kids distracted during cleanings.
✓ What Works Well
- Kid-friendly environment
- Friendly and patient staff
- Good quality of care
✗ Areas to Improve
- Administrative and scheduling issues
- Long hold times
- Billing transparency concerns
- Is it good for nervous kids?
- Do they have bilingual staff?
The fish tank is a hit.
Dr. Fitzpatrick is kind.
Great for routine cleanings.
- Category Health & Medical
- City Grand Rapids
- State Michigan
- Postcode 49546
- Country United States
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