Smile Doctors Orthodontics - Charleston IL
1607 18th St, Charleston, Illinois, 61920
Smile Doctors in Charleston receives mixed reviews. Many families are happy with the results and the friendly staff, noting that the office is clean and welcoming. However, there are recurring complaints about administrative inconsistencies, such as communication gaps, billing issues, and frequent changes in orthodontists. While the clinical results are generally good, the administrative experience can be frustrating for some.
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Confirm your assigned orthodontist and keep a record of all billing discussions.
✓ What Works Well
- Friendly and welcoming staff
- Clean and fun office environment
- Good clinical results
✗ Areas to Improve
- Inconsistent administrative communication
- Frequent changes in orthodontists
- Billing and pricing confusion
- Do they offer payment plans?
- Is the office open for emergencies?
The staff is great, but the admin side is messy.
My daughter's smile looks amazing.
Communication could be much better.
- Category Health & Medical
- City Charleston
- State Illinois
- Postcode 61920
- Country United States
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