Smile Obsession
300 E 5th Ave, Suite 400, Naperville, Illinois, 60563
Patients generally praise the clinical skill and gentle touch of the dentists, particularly Dr. Shah and Dr. Pagel. Many appreciate the modern, clean office environment and the staff's ability to handle dental anxiety. However, there is a recurring pattern of complaints regarding billing transparency and communication issues with the administrative team. While the medical care is often described as spot on, the back-office experience can be a headache for some.
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Ask for a clear, written breakdown of insurance coverage before starting any major treatment to avoid surprise bills.
✓ What Works Well
- Painless and gentle procedures
- Modern and clean facility
- Friendly and supportive staff
✗ Areas to Improve
- Billing and insurance miscommunications
- Scheduling difficulties
- Inconsistent administrative follow-up
- Do you accept my insurance plan?
- Why was I charged for a consultation?
Clinical staff is top-tier and very skilled.
Administrative processes need a serious upgrade.
Great for patients with dental anxiety.
- Category Health & Medical
- City Naperville
- State Illinois
- Postcode 60563
- Country United States
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