209 Centre St, Malden, Massachusetts, 02148
Smileland Pediatric Dentistry & Braces in Malden has a mixed reputation. Many parents are happy with the clinical care, noting that the dentists and hygienists are gentle and effective with children. However, there is a significant volume of complaints regarding the administrative staff, particularly the office manager, who is frequently described as rude and unprofessional. While the clinical results are often good, the administrative experience can be a major source of stress for parents.
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The clinical care is generally solid, but be prepared for potential friction with the administrative team.
✓ What Works Well
✗ Areas to Improve
Clinical staff is great, but the admin is a nightmare.
They are good with kids, but the front desk is very unprofessional.
Billing is a constant source of frustration.