Smiles By Design: Rena Brown DMD, Dr. George Brown III
1275 Hwy 54 W, Ste 204, Fayetteville, Georgia, 30214
Patients generally praise the clinical expertise and gentle chair-side manner of the Browns, often highlighting how they manage dental anxiety. While the clinical care is top-notch, the office faces significant pushback regarding billing transparency and insurance communication. Some patients feel nickel-and-dimed, leading to frustration despite the high quality of dental work. Overall, it is a solid spot for those who prioritize clinical skill over administrative simplicity.
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Always ask for a written treatment plan with out-of-pocket costs before starting any procedure to avoid surprise bills.
✓ What Works Well
- Excellent clinical skill and gentle touch
- Effective management of dental anxiety
- Welcoming and professional staff
✗ Areas to Improve
- Opaque billing and surprise fees
- Inconsistent communication regarding insurance
- High staff turnover for hygienists
- Why am I receiving a bill after my co-pay?
- Do you accept my specific insurance plan?
Great clinical results but watch the billing
Very comforting for nervous patients
Front office needs to be more transparent
- Category Health & Medical
- City Fayetteville
- State Georgia
- Postcode 30214
- Country United States
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