Smiles on Randall
2158 N Randall Rd, Carpentersville, Illinois, 60110
This office faces significant criticism regarding billing practices and customer service. While some patients appreciate the friendly staff and gentle care, many others feel the practice is overly corporate and focused on upselling unnecessary treatments. Communication issues, especially regarding appointments, are a recurring theme.
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✓ What Works Well
- Friendly front desk staff
- Good with children
- Convenient appointment reminders
✗ Areas to Improve
- Aggressive upselling of services
- Billing and insurance disputes
- Poor communication and scheduling errors
- Are they really trying to scam me?
- Why was my appointment cancelled?
Corporate feel over patient care
Billing is confusing and frustrating
Some great hygienists, but management is lacking
- Category Health & Medical
- City Carpentersville
- State Illinois
- Postcode 60110
- Country United States
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