300 Main St, Oxford, Massachusetts, 01540
The sentiment here is a bit of a mixed bag since the transition to Smith Brothers. Long-time customers who remember the 'Oxford Insurance' days are feeling the pinch of poor communication and service drops. However, there are still bright spots with specific agents like Kimmi and Ray, who continue to provide top-tier support. It seems like the agency is going through some growing pains, leaving some clients feeling like they are just a number now. If you catch the right agent, you might still get that old-school care, but the overall consistency has definitely taken a hit.
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If you are struggling to get a response, try visiting the office in person or asking for specific legacy staff members.
✓ What Works Well
✗ Areas to Improve
Stick with the agents who actually care.
The transition to Smith Brothers has been rough.
Great rates if you can get someone to talk to you.