Smith & Willis
8450 Rosemary St, Commerce City, Colorado, 80022
Smith & Willis receives highly polarized feedback. Some customers praise specific technicians like Monte and David for their professionalism and thoroughness. Conversely, a significant number of customers report poor communication, rude office staff, and issues with warranty claims. It appears to be a company where the quality of service depends heavily on which technician is assigned to the job.
We analyze 77 public reviews for Smith & Willis using our data models and filter out spam to highlight only authentic feedback.
If you use them, ask for specific technicians like Monte or David, as they receive the most consistent praise.
✓ What Works Well
- Some highly skilled technicians
- Good at explaining system maintenance
- Fast response for some customers
✗ Areas to Improve
- Rude and dismissive office staff
- Poor communication on scheduling
- Inconsistent warranty support
- Do they honor manufacturer warranties?
- Are they available for emergency after-hours calls?
- Why is the office staff so difficult to reach?
Monte is amazing and very helpful.
The office staff was rude and unhelpful.
They missed my appointment without notice.
- Category Home Services
- City Commerce City
- State Colorado
- Postcode 80022
- Country United States
