Smokey's Fireplace & Chimney
515 Smith St, Suite 9, Denton, Texas, 76205
Customers generally praise the technical skill and responsiveness of the team, particularly Kevin and Vince. Many appreciate the clear communication and the ability to get appointments scheduled quickly. However, some users report significant frustration with follow-up on warranty issues and perceived high pricing for minor fixes. While the quality of work is often described as spot on, the inconsistency in customer service and billing transparency remains a point of contention.
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Always ask for a detailed, itemized quote before the technician begins work to avoid surprises on the final bill.
✓ What Works Well
- Fast and responsive scheduling
- Technicians are knowledgeable and friendly
- High-quality installation and repair work
✗ Areas to Improve
- Inconsistent follow-up on warranty claims
- Pricing can feel high for simple tasks
- Occasional no-show issues
- Why is the diagnostic fee so high?
- Do you stand behind your product installations?
- Can you provide a detailed breakdown of labor costs?
Technicians are professional and clean up well.
Communication is great until a problem arises.
Pricing transparency needs improvement.
- Category Home Services
- Neighborhood Denton
- City Denton
- State Texas
- Postcode 76205
- Country United States
