1 Scripps Dr, Sacramento, California, 95825
Patients generally love the doctors, particularly Dr. Lane, but the administrative staff is a major pain point. Reports of rude behavior, difficulty with referrals, and poor communication are common. It is a classic case of great clinical care being undermined by poor office management.
If you need a referral, follow up frequently via the patient portal rather than relying on phone calls.
✓ What Works Well
✗ Areas to Improve
Doctors are 5 stars, staff is 1 star
Referral department never answers
Great care, terrible service