Somers Orthopaedic Surgery & Sports Medicine Group
40 Old Ridgebury Rd, Suite 101, Danbury, Connecticut, 06810
Patients generally rave about the surgical outcomes and the bedside manner of the surgeons, particularly Dr. Buchalter and Dr. Rogell. Many feel the doctors are thorough, kind, and truly listen to their concerns. However, there is a loud chorus of frustration regarding the administrative side. Long wait times, poor communication, and difficulty reaching staff are common complaints that sour the experience for many.
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If you need an urgent response, showing up in person is often more effective than calling, as the phone system is frequently overwhelmed.
✓ What Works Well
- Exceptional surgical outcomes
- Doctors are attentive and empathetic
- Clear explanations of procedures
✗ Areas to Improve
- Extremely poor phone communication
- Long wait times in the office
- Disorganized billing and scheduling
- How do I get a call back from the office?
- Why is it so hard to schedule an appointment?
The doctors are top-notch, but the office staff is a total mess.
I felt like cattle in the waiting room.
Great medical care, but the admin side is a headache.
- Category Health & Medical
- City Danbury
- State Connecticut
- Postcode 06810
- Country United States
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