50 Danbury Rd, 1st Floor, Wilton, Connecticut, 06897
Soundview Medical Associates is struggling with a significant decline in patient satisfaction since being acquired by a larger health system. While some long-term patients still appreciate the care from specific doctors, the overwhelming sentiment is one of frustration. Common complaints include impossible-to-reach administrative staff, long wait times, billing errors, and a general feeling of being treated as a number rather than a person.
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If you need a prescription refill, call the nurse directly rather than relying on the general office line.
✓ What Works Well
✗ Areas to Improve
The doctors are okay, but the staff is awful.
I've been waiting months for a return call.
It feels like a factory, not a clinic.