South Bay Allergy & Asthma Group
2211 Moorpark Ave, Suite 130, San Jose, California, 95128
This practice is highly regarded for its clinical expertise and compassionate care. Patients consistently praise the doctors for their thoroughness and ability to manage complex allergy and asthma conditions. However, there are significant and recurring complaints about the administrative staff, particularly regarding billing, phone communication, and rude behavior. While the medical care is top-tier, the administrative experience can be a major source of frustration.
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Verify all billing and insurance details in writing and be persistent with phone follow-ups.
✓ What Works Well
- Highly knowledgeable and caring doctors
- Thorough and effective treatment plans
- Professional and competent medical staff
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Billing and insurance confusion
- Difficulty reaching the office by phone
- Why is it so hard to reach the office?
- Are these billing charges accurate?
- How do I handle insurance issues?
Dr. Xu is an exceptional doctor.
The front desk staff is rude and unhelpful.
Great care, but the admin side is a nightmare.
- Category Health & Medical
- City San Jose
- State California
- Postcode 95128
- Country United States
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