409 W Broadway, Boston, Massachusetts, 02127
This health center is a pillar of the South Boston community, with many patients praising the compassionate and thorough care provided by the medical staff. However, there is a recurring theme of administrative frustration, particularly regarding phone communication, prescription refills, and follow-up on test results. While the clinical care is often rated highly, the administrative experience can be a significant hurdle for patients.
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Use the patient portal for non-urgent communication, as phone lines are often busy.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the front desk is a challenge.
I've been coming here for years and love the care.
Communication needs significant improvement.