Logistics · Bus Station

South Congress Transit Center, Capital Metro

363 Shady Ln, Austin, Texas, 78702

Google Maps Updated: 13 May 2026
Authenticity Score: 80/100
About

Travelers have mixed experiences at this station. While some find it clean and organized, many report rude staff, long delays, and safety concerns. It is a major hub, but the overall experience is often described as stressful. Visitors are advised to stay alert and manage their expectations.

Our Review Process
20
Most Relevant
8
Newest
20
Highest
20
Lowest

We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Reliability 50/100
Speed 45/100
Pro Tip

If you have a long layover, try to stay in the well-lit areas near security.

WiFi available
Security presence
Pros & Cons

✓ What Works Well

  • Clean and organized
  • Helpful staff (sometimes)
  • Convenient location

✗ Areas to Improve

  • Rude staff
  • Long delays
  • Safety concerns
Frequently Asked Questions
  • Is it safe?
  • Why is the bus late?
  • Are there restrooms?
User Feedback

A mixed bag

Staff can be very rude

Convenient but stressful

Location Details
Street: 363 Shady Ln
Neighborhood: East Austin
City: Austin
State: Texas
Postcode: 78702
Country: United States
Location
300 Radam Ln, Austin, TX 78704
Quick Info
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