South Denver Gastroenterology
3911 Ambrosia St, Suite 201, Castle Rock, Colorado, 80109
Patients generally rave about the medical expertise and bedside manner of the doctors, particularly Dr. KC and Dr. Le. The clinical staff is often described as compassionate and professional. However, there is a recurring frustration regarding billing transparency and administrative communication. Some patients feel the office is quick to send accounts to collections without proper notice. Overall, the clinical care is top-notch, but the back-office experience can be a real headache.
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Always verify your billing status directly with the office manager before a procedure to avoid surprise collections notices.
✓ What Works Well
- Exceptional bedside manner from doctors
- Professional and caring nursing staff
- Efficient procedure scheduling
✗ Areas to Improve
- Aggressive and opaque billing practices
- Poor communication regarding payment plans
- Occasional administrative disorganization
- Why was my payment plan canceled without notice?
- How do I resolve a billing error with the office?
Doctors are spot on with their diagnosis and care.
Billing department needs a serious overhaul.
Clinical staff makes an unpleasant procedure feel manageable.
- Category Health & Medical
- City Castle Rock
- State Colorado
- Postcode 80109
- Country United States
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