South Shore Medical Center
143 Longwater Dr, Norwell, Massachusetts, 02061
This medical center is facing significant criticism regarding its administrative processes, including long wait times, poor communication, and billing errors. While some patients still report positive experiences with specific doctors, the overall sentiment is that the practice has declined in quality and customer service, leading many to seek care elsewhere.
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Use the patient portal for all communication, as phone lines are frequently overwhelmed.
✓ What Works Well
- Some excellent, long-term doctors
- Convenient location
- Modern facility
✗ Areas to Improve
- Poor administrative communication
- Long wait times for appointments
- Billing and insurance errors
- How do I get a nurse on the phone?
- Why is it so hard to book an appointment?
Practice feels like a business, not a clinic
Staff is often dismissive
Quality of care is inconsistent
- Category Health & Medical
- City Norwell
- State Massachusetts
- Postcode 02061
- Country United States
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