Southeast Orthopedic Specialists Southside
10475 Centurion Pkwy N, Suite 220, Jacksonville, Florida, 32256
Patients generally praise the medical staff for their expertise and bedside manner, often highlighting specific doctors and PAs who provide clear explanations. However, the administrative side is a major pain point. Many reviews mention long hold times, scheduling errors, and frustrating billing issues. While the clinical care is often described as top-notch, the front-office experience frequently leaves patients feeling unheard or ignored.
We analyze 72 public reviews for Southeast Orthopedic Specialists Southside using our data models and filter out spam to highlight only authentic feedback.
If you have a billing issue, skip the general phone line and try to speak directly with the office manager or billing department during off-peak hours.
✓ What Works Well
- Highly skilled and empathetic medical providers
- Clear and thorough explanations of treatment plans
- Effective pain relief and successful recovery outcomes
✗ Areas to Improve
- Poor communication and responsiveness from office staff
- Frequent scheduling conflicts and overbooking
- Frustrating and opaque billing practices
- Why is it so hard to reach someone by phone?
- How do I get my medical records after an MRI?
- Why was my insurance claim denied after pre-authorization?
Clinical care is spot on, but the office management is a mess.
Dr. Goll and his team are fantastic, but the phone system is a nightmare.
Great medical expertise overshadowed by billing and scheduling headaches.
- Category Health & Medical
- Neighborhood Southside
- City Jacksonville
- State Florida
- Postcode 32256
- Country United States
