Southern Brain And Spine
3798 Veterans Blvd, Metairie, Louisiana, 70002
Patients generally rave about the medical expertise and compassionate care provided by Dr. Martinez and his team. Many feel their pain has been significantly reduced, and they appreciate the thorough explanations given during visits. However, some users report major frustrations with administrative disorganization, specifically regarding scheduling and follow-up calls. While the clinical outcomes are often described as life-changing, the office management side leaves some patients feeling ignored.
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Patients suggest calling early in the week to bypass the weekend backlog for scheduling.
✓ What Works Well
- Exceptional medical expertise and pain relief
- Compassionate and attentive bedside manner
- Thorough explanations of procedures
✗ Areas to Improve
- Significant administrative disorganization
- Difficulty scheduling follow-up appointments
- Billing and insurance network issues
- Why is it so hard to get a return call for scheduling?
- Are they in-network with my insurance provider?
Dr. Martinez is a 50-star doctor who truly listens.
The office staff needs to improve their follow-up communication.
Great clinical results, but the billing process is a headache.
- Category Health & Medical
- City Metairie
- State Louisiana
- Postcode 70002
- Country United States
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