Southern Maine Oral & Maxillofacial Surgery, PA
12 Drive in Ln, Windham, Maine, 04062
Patients generally rave about the surgical outcomes and the compassionate bedside manner of the doctors, especially Dr. Crawford and Dr. Bradley. Many appreciate the post-op follow-up calls, which feel like a real personal touch. However, the front desk and administrative staff are a major pain point, with several reports of rude behavior and poor communication. Billing transparency is hit or miss, leaving some patients feeling frustrated by unexpected costs.
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Always ask for a written pre-estimate and confirm if your insurance requires prior authorization before the day of surgery.
✓ What Works Well
- Excellent surgical skill and painless procedures
- Doctors provide personal follow-up calls
- Compassionate care for patients with dental anxiety
✗ Areas to Improve
- Rude and dismissive front desk staff
- Inconsistent billing and insurance communication
- Long wait times for appointments
- Why is the front desk so rude?
- Are the billing estimates accurate?
- Do I really need anesthesia for this?
The doctors are spot on, but the office staff needs a serious attitude adjustment.
Billing is a mess; get everything in writing before you sit in the chair.
If you have dental anxiety, the clinical team is great at keeping you calm.
- Category Health & Medical
- City Windham
- State Maine
- Postcode 04062
- Country United States
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