1026 Union Rd, West Seneca, New York, 14224
Patients are deeply divided. Many praise individual doctors for their intelligence and care, while others feel the practice is a 'churn and burn' operation. Communication issues, particularly with the phone system and patient portal, are a major pain point. The administrative management is frequently cited as lacking empathy.
Use the patient portal for non-urgent requests to avoid the notorious phone hold times.
✓ What Works Well
✗ Areas to Improve
Doctors are great, staff is a headache
Not for complex medical histories
Portal is a nightmare