Southlake Psychiatry
903 Northeast Dr, Suite 301, Davidson, North Carolina, 28036
This practice is highly polarized. Many patients find their individual providers to be compassionate, knowledgeable, and life-changing. However, there is a significant and recurring pattern of complaints regarding the administrative staff, who are frequently described as rude, dismissive, and incompetent. Patients report extreme difficulty in getting prescription refills, reaching providers, and navigating the office's rigid policies.
If you have a recurring prescription, request a 90-day supply to minimize the need for frequent refill requests.
✓ What Works Well
- Highly skilled and compassionate providers
- Effective medication management
- Easy online scheduling for some
✗ Areas to Improve
- Extremely rude and unhelpful front desk staff
- Difficulty reaching providers for refills
- Rigid and often frustrating office policies
- Why is it so hard to get a prescription refill?
- Are the front desk staff trained in mental health sensitivity?
Providers are great, but the admin staff is a nightmare.
I love my doctor, but I can't deal with the office anymore.
Great care, but the office policies are very frustrating.
- Category Health & Medical
- City Davidson
- State North Carolina
- Postcode 28036
- Country United States
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