Southpoint Pediatric Dentistry
249 NC-54, Suite 300, Durham, North Carolina, 27713
This pediatric practice is generally well-loved for its kid-friendly atmosphere and patient staff. Many parents report that their children actually look forward to visits. However, there is a recurring theme of frustration regarding administrative issues, including long wait times, billing disputes, and perceived lack of empathy in certain situations. While the clinical care is often praised, the administrative side can be a source of stress for parents.
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If you have secondary insurance or Medicaid, clarify the office's filing policy explicitly before your appointment to avoid unexpected out-of-pocket costs.
✓ What Works Well
- Kid-friendly environment
- Patient and kind staff
- Great with anxious children
✗ Areas to Improve
- Long wait times
- Billing and insurance disputes
- Inconsistent administrative communication
- Do you accept Medicaid?
- Can I stay with my child during the procedure?
Kids love the office
Billing is confusing
Staff can be dismissive
- Category Health & Medical
- City Durham
- State North Carolina
- Postcode 27713
- Country United States
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