Southwest Eye Care Minnetonka
12983 Ridgedale Dr, Minnetonka, Minnesota, 55305
Patients generally love the doctors, particularly Dr. Freed and Dr. Dockter, for their expertise and friendly demeanor. The clinical care is consistently rated as thorough and professional. However, there is a recurring theme of frustration regarding the front desk staff and billing practices, with some patients feeling the office is more focused on profit than patient care.
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Clarify all potential charges for follow-up visits or contact lens fittings before your exam to avoid unexpected bills.
✓ What Works Well
- Highly knowledgeable and personable doctors
- Thorough eye exams
- Friendly and fun atmosphere
✗ Areas to Improve
- Rude or condescending front desk staff
- Billing and insurance transparency issues
- Strict and inflexible scheduling policies
- Why am I being charged for a follow-up visit?
- How can I get a copy of my prescription without extra fees?
The doctors are great, but the front office needs a serious attitude adjustment.
Great eye care, but watch out for hidden billing surprises.
I love the doctors, but the business side feels like a money grab.
- Category Health & Medical
- City Minnetonka
- State Minnesota
- Postcode 55305
- Country United States
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