Specialty Eye Institute
1600 Commerce Park Dr, STE 100, Chelsea, Michigan, 48118
While the medical care provided by the doctors is generally well-regarded, the practice suffers from severe administrative issues. Patients frequently complain about the call center, long wait times, and billing errors. The disconnect between the quality of the doctors and the quality of the office management is a major source of frustration for many patients.
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If you have an urgent issue, try visiting the office in person rather than relying on the call center.
✓ What Works Well
- Skilled and empathetic doctors
- Effective medical treatments
- Clean and modern facility
✗ Areas to Improve
- Horrendous call center/communication
- Long wait times
- Billing and administrative errors
- Why is it so hard to reach the office directly?
- How can I resolve these billing issues?
Great doctors, but the administrative side is a nightmare.
I love the care, but I hate the call center.
Be prepared for long waits and communication hurdles.
- Category Health & Medical
- City Chelsea
- State Michigan
- Postcode 48118
- Country United States
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