63 Eddie Dowling Hwy, Ste 8, North Smithfield, Rhode Island, 02896
The clinic receives highly polarized reviews. Many patients praise the individual providers for their empathy, listening skills, and life-changing care. However, there is a consistent and loud chorus of complaints regarding the administrative side: outsourced call centers, billing errors, difficulty reaching providers, and prescription refill delays. It is a clinic where the clinical care is often excellent, but the system is frequently described as broken.
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If you have billing issues, ask to speak directly to a billing specialist rather than the general call center.
✓ What Works Well
✗ Areas to Improve
My doctor is great, but the office is a nightmare.
The system is broken, but the care is good.
Billing department needs a total overhaul.